Mounting problems

[jrdebug]

i dont know what actually happened. one day, our exchange server cannot be accessed. upon inspection, all the services are running properly on the server but the mailbox and information stores are not mounting. manually mounting them prompts me that i should restart either or both the information store service and/or the system manager. Error ID is c1041724. please help...

Jeffrey Rebong
Computer Engineer/Network Administrator
jrdebug@email.com

 

[Xybertron]

What events are in the Application Logs?

c1041724 can be like 10 different things. Dan
Microsoft Exchange Support @ Microsoft

 

[newins]

Possibly sounds like mailbox store database corruption. I would run an eseutil /p priv1.edb also on pub1.edb This will do a hard repair. Then you can mount your stores. This like rolling the dice. This may or may not work. Please make sure you have a backup. If the repair is successful make sure to get a good backup. Or you can rebuild the database using the log files.

 

[mugs82]

I had this happen to me once. The only way I could get the server back online was to restore from a backup. Good Luck!

 

[Xybertron]

eseutil /p is the very last option.

Always goto backup first. Dan
Microsoft Exchange Support @ Microsoft

 

[jrdebug]

sorry for the late reply guys. i had the problem solved.

the thing was, we enabled Message Tracking, and we allocated a separate hard disk partition for the transaction logs to be stored. 4GB to be exact. upon inspection, i found out the standard size of the logs was 5MB. and the remaining storage was only over 1MB. i moved the oldest group of logs into another computer and simply re-mount the volumes and VOILA! it worked! basically, it goes down to log management.

i thank all of you guys who took time to help me solve this problem. i hope this can be of help to others as well.

have a nice day!!!
Jeffrey Rebong
Computer Engineer/Network Administrator
jrdebug@email.com

 

[Xybertron]

Online backups will remove the log files. 4GB of log files is a bunch.

"we enabled Message Tracking" These don't go into the MDBDATA folder and aren't 5MB. They are in the tracking.logExchangeServer folder or something named like that. It is shared by default. Dan
Microsoft Exchange Support @ Microsoft