more than 100 attachments with the same name in Outlook

[ocb]

Outlook 2003

Mails incoming with atachements. One person gets one mail per day with the same report, an Excel-file. He opens the Excel-file and prints it out. Closes the mail and deletes it.

But:
All attachments that opens up from Outlook makes a copy of itself in the folder c:\documents and settings\username\Local Settings\OLk21D\*.* Here are a lot of files that Outlook recently have opened up. This folder will NOT empty itself when deleting files from Internet Explorer - tools - Internet Options - delete all offline contents. This folder(OLK21D) is NOT visible on the computer, even though we have set the options View hidden files and folders.

And:
At day 100, there are 99 other files with the same name in the named folder, file.xls(1) - file.xls(99), and Outlook will no longer open up the attachement, but comes up with the error message "could not create file file.xls. check your permissions on the folder". That's it.

How can we delete/empty the folder OLK21D in Temporary Internet Folder when it is not visible? And how can the user himself be sure to delete files in this folder without asking us in the IT department?

Any tricks anyone?

 

[JockMullin]

Hi, ocb

It should no be necessary to manually clean up the folder. If things terminate normally the temporary files used by opening attachments should be cleaned up automatically.

Is your user closing Excel before deleting the message? If Excel is still open it has the file open and so it will not delete with the message. The user should either close Excel or file/save as/ into another folder. If Excel asks "Do you want to save changes" befoe closing the temporary file, they should reply NO.

If you do it that way the files should be deleted automatically. If not, I would check the patch status of MS office on that machine.

Another thing which can cause problems in situations where the same spreadsheet gets updated over a long period of time is that .xls files continually grow, despite deletions within the worksheet. How large are these files?

Jock

"The whole difference between construction and creation is exactly this: that a thing constructed can only be loved after it is constructed; but a thing created is loved before it exists."

G.K. Chesterton