More PRI questions - buttons and ARS

[pmcook]

Ok so when this PRI goes in the users phones will all lose their line appearance buttons. Do you use call appearance buttons such as with the IP Office? If I expect a person to have maybe 6 calls on hold is the rule 6 call appearance buttons or more?

How on the Magix, or where, do you define how ARS is to work? I want the Magix to only use the PRI trunk and never the analog trunks. In the IP Office I just assign the PRI line group to the ARS table and I'm good to go. How does it work on the Magix?

One more question - what is the best way to handle overflow? During the day this office has 4 phones covering the line group. Callers frequently get busy signals hence the upgrade to PRI. So do I add a ton of call appearance buttons or do I have the ability to do somthing like ASA - auto system answer on the Partner?

 

[TouchToneTommy]

SA buttons are Call Appearances

Read up on ARS in the Feature Reference. The PRI channels are trunks that are put in a pool, and the pool is put in the route for the various ARS tables.

No ASA like a Partner - but if you're daring, you could point the calls to a calling group, use queuing, overflow, announcements, log in, and various things that will drive you nuts the first time you try to implement. Personally, I'd add SA buttons to the Operator, and have them answer and transfer calls. Only Operators can park calls on park buttons, but anyone can pick them up.

Your users are going to have their world shattered going from line appearances to call appearances, and although you and I know it's easy to use the phones that way, be prepared for your customer to freak out.

 

[pmcook]

I am having them sign an agreement that there will be HUGE changes in the way they use the phone system and there is nothing that can be done about it. Plus I will write up the changes prior to implementation. XO is turning up the new DIDs so I can work on this prior to cutover.

I need more than one operator. I need four. They have four people dedicated to answering calls. I must have all four able to park calls. Is this possible? Call parking will be crucial here.

It's a very busy doctors office with high call volume. And they want to expand.

 

[SYQUEST]

The Feature Reference guide and the System Planning guide should provide ample info on the how the system works and parameters needed for programming it, if you read them. It certainly covers PRI and what is needed...

....JIM....