More Lines

[fordhouse]

How can I have more lines per a phone? For example, the operator has 2 calls on hold and someone else dials in - it goes to auto-attendant automatically. There are availiable lines and the buttons are set to appearance. Is there something I'm missing?

 

[Duffman88]

What version software are you running? There was a bug in 4.0 i believe where Avaya decided to change the way HuntGroup calls were handled. They fixed it in 4.1 supposadly.

Also make sure call waiting is on.



Chris
ACA- Implement IP Office

 

[kflounders]

Check that there is not an setting under no user to allow for Reserve_Last_CA or something like that. It is the equivilant of a OO or out only button for the last appearence. It helps you not screw up the operator with a bunch of calls and no free lines to transfer them. I would sugest giving more CAs and keep the reserve option there otherwise the operator will have problems with all of her lines being tied up.