More ARS trouble

[pmcook]

My problem with "waiting for line" continues. Despite having the 3 unused analog ports set for OoS and even placing them into line group 1 the issue remains. Also, calls take 12 seconds to setup before dialing begins. So support at my distributor said bypass the ARS table. So in shortcode 9N I changed the line group to 0 instead of 50 Main. Then they had me add 2 short codes:

90N
dial
90N;

91N
dial
91N;

It does work but not reliably. Sometimes when dialing a LD number the call will not complete. It just dies. The display goes back to normal. If I use the # terminator the call completes much faster BUT the redial function fails. It only works when you leave off the #. Also, when you dial 9 now you do not hear dial tone. Not a big thing but I know I will get questioned about it.

 

[intrigrant]

This is not ARS trouble but analogue line trouble.
Run sysmon and enable shortcodes ad ARS in the call filter and enable all on the ATM filter.
Look what happens.

Did you perform a impedance check on each line?
Decrease the Await Dial Tone timer which is by default 3 seconds, try and error lower settings.

A simple mind delivers great solutions

 

[pmcook]

I tried tghe impedance check several times. For some reason I never get a response back. I press atart and wait several minutes then stop. Nothing happens.

 

[pmcook]

These are the correct short codes just for clarity.

90N;
dial
90N

91N;
dial
91N

 

[WooHooJonesey]

Are you using Sip trunks? if you are, try adding a # to the end of the dialled number.
For the analogue trunks
you could also try going to Lines, Analogue options tab,
then at trunk type, make sure the are set as loop start ICLID.
try setting the truck just to loop start.
This will require a reboot
Might be the correct answer but it could worth a try

 

[Telecomboy]

Impedence match can take 5-10 minutes per line. Once you press start, wait it out. It will come back with a match. You can only do one line at a time.

It sounds like 1 or 2 of the lines are not being seized properly by the IPO. That's why when going through ARS you get "waiting for line" and when grabbing direct to the line it goes dead after dialing. It happens when you grab the line the IPO cannot seize. I would connect with System Status, make test calls out, watch what line you are grabbing, and note for each line if it drops or goes through. You will then know which lines are the troubles lines.

 

[pmcook]

Thanks - will do all that today. I do see in system status that 3 lines show errors. They are all "loop current not detected" and a time. When I clear the alarms the errors come back within an hour. I called Time Warner and they said everyting was just fine on their end - as always. I can physically busy out the lines as an experiment.

 

[Telecomboy]

I would run impedence match first. When dealing with Time Warner, Comcast, or RCN it is important because it seems like they deliver the lines "weak" and need the IPO to accomodate for this.