For a long time now my CS Manager has been complaining that she belives that abandon figure is oncorrect (too high of course). ON checking the reports I note that the stats include non-working days. ie Includes in our case Saturday and Sunday. Is there any way in the reports to configure to exclude these figures.
In statitstics config' I have set the first business day to be Monday and a 5 day working week. Anything else I can do, other than create my own report.
In statitstics config' I have set the first business day to be Monday and a 5 day working week. Anything else I can do, other than create my own report.