Monitoring Voicemail Port Usage 1

[emelendez]

Is there any way to monitor the port usage on the voicemail system? I currently have a four port license, and need to know if I have been going beyond the alotted usage.

Thank You,
-Ed

IP Office 406
Voicemail Pro

 

[SuperJenks]

CCC would help you do this, especially the reporter.

 

[emelendez]

SuperJenks-

Thanks for your input, but I'm afraid I don't know what CCC is... can you clarify?

Thanks Again,
-Ed

 

[IPhello]

CCC is Compact Contact Center, and it is very pricy. If you are looking for real time usage, just use call status.

 

[JayNEC]

Actually, you cannot go beyond the alloted usage. The fifth user that attempts to access (either VM or AA) will get a busy signal.
So, if people are getting busy signals you know you need more ports.

 

[NicolasR]

I think there is a better solution than returning a busy tone nor buy CCC.

Try this :

Create a Fallback group named "VMPro Overflow".
Insert this new group in the Incoming Call Route which is used for VMPro as a fall back destination.

Each time the 4 accesses are used, a 5th call will be routed to "VMPro Overflow".

Use CBC or an other software to see how many calls per day are routed to "VMpro Overflow".
You will be able to see if you have enough accesses.

 

[sizbut]

Run Monitor.

Select Filters | Trace Options | System and tick Resource Status Prints. Click OK.

Leave it running for a day.

Search the Trace for lines like "PRN: Voicemail server maximum 4 reached"


or

Select Filters | Trace Options | System and tick Development Tracing. Click OK.

Select Status | Voicemail Sessions. (whisper "wow, I've never seen this").

It doesn't produce a log so you'll have to monitor (pun intended) and record it manually.

 

[IPGuru]

The same option also allows you to monitor VCM channel usage & a whole host of things Avaya would like to keep to themselvs