Monitoring Line Usage

[nemmens]

Morning,

Firstly, using IP Office 3.2(68)

We're having some issues with using all our available lines on one circuit and people cannot dial out when this happens. I've been tasked with monitoring this so we know how often it's happening.

Currently, I'm doing this via Call Status and then counting the active calls. This is painful. My question is can I use the system monitor to report this at all? When it happens the agents get the waiting for line message on the console. I'm not sure if I can make System monitor report on this one error though, is this possible? I can't keep watching and counting all day :- )

Any help appreciated!

Also, I know lots of people will say upgrade, but this isn't an option, unfortunately. We are looking to upgrade shortly so it is not a worth while expense.

 

[TomMills]

what type of circuit is it? how many channels etc?

If it's happening a lot then it's safe to say you need more lines/channels

http://www.twitter.com/tem1985

 

[amriddle01]

Run a monitor trace, find the first instance where it is full and then search for that text. I think it's "no free channels" or similiar so then press Ctrl and F and search for that and it will bring up all instances within the period of the trace

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[nemmens]

@TomMills we've two ISDN30 circuits (although one only has 23 lines).
I know we need more lines, seems people need proof before money is spent though!

@amriddle01 Do you know what the minimum options are that I need select in the monitor trace to make this as easy as possible to find the error? (And keep the log file as small as possible).

 

[TomMills]

shame you can't upgrade. SSA congestion count is exactly what you need, clear as day.

http://www.twitter.com/tem1985

 

[tlpeter]

Perhaps you can use deltaserver and let it log.
Then you can search back on the used channels.



ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

I don't know the trace options off the top of my head unfortunatley, but as tlpeter says you could also possibly use Delta server

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

at a guess it would be reset all and then hit the isdn/line events boxes

http://www.twitter.com/tem1985

 

[nemmens]

I have another look through the filter options to see if I can narrow it down.

On Delta Server, I've changed some of the options, is there a way I can reset this, or do you know what options I need to be able to identify a line problem?

 

[h382]

I've actually had a similar request from my company. We don't need it for congestion reasons, we basically want it to know if we have too many channels.

All of our sites have PRIs, with mostly 23 channels. They want to be able to look at a graph for the month of June and see where they maxxed out channelwise per day. For instance on June 13th, they used 18 channels, and no other day was over 13 channels. Then we know we can scale their channels down to 18.

I haven't been able to find software that will report this information natively. I have worked with Developers at Xima Software and Datatel Call Sweet, and they said could probably put a report together for this specific purpose, but I haven't moved forward with purchasing either one yet.

Does anyone know if CCR will give you this information?

 

[TomMills]

h382 what level of software are you running?

if you have SSA just check when the trunks were last used.

only downside is the data resets if you reboot the ipo

http://www.twitter.com/tem1985

 

[amriddle01]

I would run SSA permenantly on the line monitor screen on a server with one of those user monitoring programmes on that is set to take screenshots on a daily basis, then you can just compaer the daily screenshots. Crude but effective, or just look at it daily if you have the time

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[nemmens]

Managers love graphs like a fat kid love cake.

 

[TomMills]

shame the information on the graphs is usually way over their heads.

http://www.twitter.com/tem1985

 

[h382]

Running 4.2

Funny you mention that. I just thought about that today using SSA and checking to see how long the lines have been idle. Correct, crude but it works.

 

[tlpeter]

Couldn't you say that in the beginning
Use SSA and let it log, play back and see when it happens
ofcourse congestion is already shown


ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!