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Monitoring generic mailboxes

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Darphbobo

Darphbobo

MIS
Mar 19, 2007
10
US
We are looking for a 3rd party app to help track messages going into our sales@, custservice@, Support@ generic mailboxes.
We have multiple users checking these boxes during the day, but management would like to track how long it is taking to get these emails replied to..

Ideas?

 
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