Monitoring feature disconnects 1

[8865]

Supervisor attempts to monitor agent she logins and sets up an observing session hears the conversation and within a minute or so she is dropped from the agent observe session and has to repeatedly set back up only to be dropped , no alarms no events , replaced telephone still happens

 

[cmawbey]

are your patches up to date,,

 

[8865]

Thanks Gibblett for reply patches are ok it turns out that the manager was using her wireless headset Plantronics cs55 and that was dropping her session had her use the hard handset everything fine no disconnects