Monitoring extensions

[atascoman]

I am new to Shoretel, I have a question about monitoring extensions. If you put a monitor extension button on your phone and you are monitoring a person that has their line appearing more than once on their phone how can you tell how many calls they have in place or can you?

I'm coming from a environment where everyone had their main extension and then a set of rollove extensions. You could have all of them appear on several phones so you could tell which lines were active.

Also, is there a way to see the caller ID info when a call comes into the set you are monitoring?

 

[GSmitherman]

Are you wanting this information to appear on the phone or on Call Manager?

 

[atascoman]

On the phone. At the moment we have not been given the green light to deploy call manager.

 

[GSmitherman]

You could add button boxes to see if people are on the phone. I would suggest using the Call Manager.