Monitoring Calls

[danthephoneman]

Can anyone tell me if on the BCM 400, is there any way to monitor outgoing calls?

 

[biv343]

Only if you have Call Center, and the phone/agent you wish to monitor is logged into a queue. Other than that, you'd be looking at a third party device.

 

[danthephoneman]

Thanks for the info.

 

[3Sixty]

what sort of monitoring?

Marshall

 

[danthephoneman]

mrmarshall, the customer I have was looking to monitor outgoing calls that were not a part of a hunt group or call center.

 

[acewarlock]

What sort of monitoring, listen to calls or see where there calling.

 

[ShadwSrch]

Ace...
How can I monitor calls to see where they are going, or if anyone is calling a certain number?

 

[MagnaRGP]

In real-time, you could use the BCM Monitor. If you want historical data, you should use a third-party CDR software package (such as Telecost by RSI).

 

[3Sixty]

Yopu could use the cdr client wrapper but you would need to be checking it on an hourly or daily basis.

It is on the BCM under install clients


Marshall

 

[ShadwSrch]

I installed the CDR client wrapper, and worked out the security problems...
I set up the reporting, but when I connect, I don't see anything...
New thread?

 

[3Sixty]

What version of windows?

 

[danthephoneman]

Listening in on outgoing calls.