Monitor the # of calls coming on an ext. 1

[KBG]

We have an 800# and i want to be able to tell how many calls
are coming in to our autoattendant, also they have an option
to press 1, 2 or 3 which will take them to another ext. Is there any way to tell how many people are selecting 1,2 or 3. Do i need to get additional software?
I currently have callware which gives some of these reports, but it seems the more reports i give to people the more they want.

Thanks
keith

 

[telcoguy]

There is a couple of ways to solve this, depending on what your configurations is.
The best one is this one:
I'd take your 800 # comes in over a specific trunk?
If you have a CMS server, look at the number of calls that come into that specific trunk, on a trunk report, or at the number of calls that get handled by your specific VDN that routes to your first vector.
Then follow the flow to each of your next step VDN's.
If you have this in your vector;
03 route-to number 1000 with cov n if digit = 1
04 route-to number 1001 with cov n if digit = 2
just measure what the number of calls is on VDN 1000, and 1001 etc etc


Your CDR package usually should be able to tell you also,
providing you tell it to show that data(it usually doesn't), and put the trunk settings in the trunk form to measured(in any of the cases), and the same goes for the VDN.

If you want to do it from the definity do a:
list measurements trunk-group summary yesterday-peak
but this only gives you the trunk data.

Rob