Here is what I can tell you about monitor. Back in the "good ol' days" of the system 25, there was a higher level of maintenance...where it was password protected for AVAYA Tier 3 to troubleshoot more complex issues. Ironic is the password for the Legend/Magix is the same as it was for the 25. It was created after the one developers daughter's name. I guess they have continued the feature into the Legend/Magix. There is a way to input data into the RAM of the Magix through monitor, then again, the Poke feature in Maintenance does the same function. Monitor is very useful for trying to find a spare number to create, tracing Layer 3 on B channels on a PRI, finding out what is busied out all in one screen, and live SMDR tracing. That is what I mainly use it for. Here is the question I have, if they didn't want anyone to access this function of the Legend/Magix then why have the access to it right in the Main Screen of SPM? Why not hide it like the Poke or System Default features?