Monitor a station like a 9751

[NYPQ-EN]

Good morning all,

I am a newbie to the Hi-Path 6000, in the process of switching over from a Rolm 9751.
Our group, 3 guys, have not gone through a Basic course (we have been told no money in the budget).
So we are pretty much roughing it.

On the Rolm 9751 I would be able to monitor an extension to check several statuses and to actively see calls going to it or being made from the extension.

My question is, is there a way to do this type of monitoring from the Hi-Path CLI ?

I tried several searches but I am coming up with nothing. I guess I have not searched in the proper wording.

Can anyone assist me with this?

Also, if anyone knows of an online course , book, etc please let me know so that I can present it to my Management.

Thank you for your time,

Have a blessed day today.

NYPQ Eric

 

[donb01]

Take the online Assistant course from Unify Academy - it is very good and not horribly expensive. If one of you takes the class you will get the training binder, and if you take good notes in it you will be able to keep it as a nice reference.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[NYPQ-EN]

Thank you for the advice.
What is the website?

 

[donb01]

https://academy.unify.com/

You would register for an account and then you can login and see all the classes and costs. I just finished up the North American Service Technician track in early 2016. I found the classes to be excellent and very helpful, and the instructors very easy to work with.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[NYPQ-EN]

Thanks again Don.

You have been a tremendous help.
It's time for me to have a talk with my Management.

Have a blessed day.

PS I will have more questions in the near future .

 

[TipandRingtoSIP]

You're going to miss a few things that the 9751 could do with regard to trouble shooting. That was a friendly switch for technicians. That being said, the technology of the new stuff is very cool, and I would agree with Don..The Unify Academy is worth the dough $$ - JL, one of the Instructors down there at the academy, is awesome.

 

[NYPQ-EN]

Good morning donb01 and TipandRingtoSIP,

Thank you once again for your input.

As a tech that started years ago working on DEC systems then switched to telephony with the 9751, I know the importance of training.
I just have to make a good case for my Management to spend the money.

Right now I am trying to gather information on the troubleshooting that I did on the 9751 and the equivalent of it on the Hi-Path 4000.

Monitoring a line
Monitoring T1s
Monthly reports of call activity
Tracing calls from unwanted personnel to a station and from a station - for Security purposes.

Overall a basic troubleshooting cookbook - because no matter what, while I am trying to convince my Management of the importance of this training, I still have to oversee and troubleshoot issues on the Hi-Path.

We were informed that our entire facility needs to be transitioned over to the Hi-Path by the end of this year.
At that time the 9751 will be decommissioned.

Any tips , books that I can get, and information is greatly appreciated.

You both have a blessed day.

Eric

 

[donb01]

If your company is like mine they are so tight they squeak!

That said, we use a product by Impact Technologies called Traffic Analyst. Traffic Analyst is licensed per port, so your cost will vary depending on how many ports you have in your systems. We are only paying for the CDR portion of it, but there are many more things it can monitor, and there is also another product that integrates to it called TotalView that can show you a bunch of cool stuff about network issues and phone call routing on the network. If you have ever thought Big Brother isn't real just wait till you see the output from that!! You can set thresholds for long calls and get reports, you can see if your housekeepers are sitting in the break room at night talking to their SO for 45 minutes, and one big one for me is when we are fax bombing someone in the community I can put the number in there and find out who is doing it!! Plus you can group your phones into sites, departments, etc and run all kinds of statistical call trending data that will allow all kinds of folks the ability to justify their labor requests. The system tracks every call coming and going from your system along with from and to information, how many places the call hopped before it got to its destination, etc...

That will address your fourth item above quite nicely.

The other 2 toold I'm aware of are one called J-HPT but I've never really used it - I think it is for tracing, and then the RTDS that I mentioned previously and I haven't used that a lot either.

I would have to go in and play with them to get you more information, and I just don't have time.

Now, that being said, and hot off the press, Unify has opened up their own set of forums, at:

http://www.unify.com/forums/our-forums/

You will have to register for an account, which will also allow you to login to the entitlement system and get LIMITED documentation and firmware.

Unify has also opened up access to assorted manuals and documentation at:

https://unify.com/us/support/manuals

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[NYPQ-EN]

Good afternoon Don,

Thank you for all great information.

I really appreciate all of your help.

I will sure look into the applications you mentioned and the Unify Forums and support manuals.

You have a blessed afternoon.

Eric (NYPQ-EN)