MOH

[aeross87]

I've read through what has been previously posted and don't find my scenario. Apologize in advance if I missed. System is Avaya IP Office 500 v.2. Running version 11.0....on a windows 10 PC. MOH worked just fine until we put system on windows 10 PC - didn't realize it wasn't working until several days after the switch and upgrade to 11. File is resident in C:\program files\Avaya\Ipoffice\manager and is named HoldMusic.wav. It was previously named holdmusic.wav. The System source in Tones/Music is set to WAV and the file meets 8kHz/16 bit/mono/74 seconds. System has been rebooted multiple times.

However....the hold music does NOT play when placed on hold by the receptionist at the soft console. MOH plays on all phones when dialing *34 including phone attached to softconsole and when putting internal callers on hold or park. Anyone have any idea what is missing? I don't know what else to check or adjust.

 

[sizbut]

Ignore the files on the PC, the files actually being used are on the IP Office system and *34 confirms that.

Test with an internal call to the soft console put on hold. If they get hold music then it may be that other calls (ie. those handled by the console) are configured to a hold music source other than the default and the issue is with that other source.

Look at the 'Hold Music Source' settings of the Incoming Call Routes and Groups used for calls routed to the soft console. Either set them back to default or that they match a source defined in System | Telephony | Tones & Music.

Stuck in a never ending cycle of file copying.

 

[aeross87]

Thanks for the info. Tested the soft console with hold and park and MOH played. Just confirmed the Incoming Call Routes and Groups: It reads Hold Music Source: System Source. In System/Telephone/Tones & Music system source is set to WAV.
So does this mean that the Incoming Call Routes and Groups need to read WAV for the Hold Music Source? I don't see a way to edit that.

 

[sizbut]

No. That sound like you only have the one music source being used.

Would help if you could test to confirm it just external call that don't get hold music. If so, what type of trunk? My memory is itching with a trunk setting for use local music source.

Stuck in a never ending cycle of file copying.

 

[aeross87]

Yes only one music source. The external calls are the only ones not getting hold music. PRI24 trunk

 

[snowman50]

Is the call being answered by a hunt group.
The set the source there to the wav file