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MOH with Tenant routing to wrong tenant?

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sara76

IS-IT--Management
Jun 22, 2006
76
US
I am really baffled, our main line, has a time of day coverage setup and is setup with TN 2 - which places our corporate on hold music - but everytime you call it, and then it routes to the coverage answer group and all those stations are also on TN 2 - when they place me on hold I get TN 1 music - which is our call center on hold. When I call the people directly that is in the coverage answer group on their DID, I get the corp hold music. This is driving me crazy? The COR and COS is the same ... x1500 is an exported station with time of day coverage, which routes to different coverapge paths...


14:18:06 Calling party trunk-group 2 member 2 cid 0x1edd
14:18:06 Calling Number & Name 323xx1563 NO-CPName
14:18:06 dial 1500
14:18:06 ring station 1500 cid 0x1edd
14:18:11 active station 1520 cid 0x1edd
14:18:16 hold station 1520 cid 0x1edd
14:18:16 hear moh port 01B05024
14:18:20 unhold station 1520 cid 0x1edd
14:18:23 idle station 1520 cid 0x1ed
 
I think it id an option under system features to carry MOH on tranfered or conf calls, just an idea
 
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