MOH Question

[cucmnewb]

CUCM 7.1
connected to
Avaya G3 via MGCP PRI T.1's in a 2911 router.

Avaya has Spectel Conference Bridge connected via T.1's.

Problem: Cisco Users putting phones on hold during conference bridges.

Question: Is there a way to stop Cisco MOH from playing on calls going to the Avaya system?

Thanks in advance for any input.

 

[whykap]

You cannot and the reason is that to cucm is just another outbound call that is put on hold. If it was a native conference to cucm the system would not play MOH but in your case it does not know, it's just another call.
Workarounds:
Turn MOH off in cucm.
Educate the end users not to put a conference call on hold.

They can always mute through the cisco phone or through the Spectel native commands (eg #1 or whatever it may be).

 

[cucmnewb]

Thanks whykap. I just didn't know if there was a way to turn off moh to that particular gateway or not while leaving all other moh functions intact.