MOH Mitel3000

[Daniel1218]

When callers are are is queue or physically placed on hold, MOH will only play for about 10 seconds then dead air. Call is still there and can be picked up but callers don't hear anything.

We are using an external repeating play device setup on ext 35.

Are there any timers relating to this that have to be set to get MOH to play continuiously while on hold?

 

[Waldosworld]

What is ext 35?
For analog MOH to start MOH operation
Using the E&M port on the AMB, Did you reboot the controller afterwards?
Using port on E&M card in an ASU, Did you reload the ASU?

In help files search MOH

 

[kwbMitel]

@Waldosworld - Title says 3000 not 3300

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What's most important is that you realise ... There is no spoon.

 

[thebrewguy]

I got it working. i ended up trying it on the main unit ports and that did not work. I uploaded a new software version and that wiped it clean. So i reprogrammed the unit and it is now working.
Luckily i wrote most of the settings down on paper because my backups would not work on the new software version.
Its a 3000, i was wondering what all that stuff that waldosworld was talking about. I did not see any of that in the mitel 3000 settings.
I think it just needed to be completely wiped out and reprogrammed. I do not think it needed the software updated but it worked so that is all that matters.
Thanka for the help.