MOH Issue

[reggielfrith]

Magix R2.2 w/MM R3.0 - incoming outside calls hear MOH when placed on hold but internal calls (ext. to ext.) hear nothing. Dead silence. Tranfer is set to Type: Audible; Ring: MusicOnHold. I make all changes thru winSPM since I'm 1000 miles away from the PBX. Merlinman, this is the one I questioned you on. All suggestions will be appreciated.

 

[Pepperz]

MOH works for Inbound calls only, not on internal calls.

Pepperz@charter.net

 

[reggielfrith]

Thanks Pepperz. I wasn't sure since I don't have the day-to-day hands on to the switch. Strange that the people swear they had it before.

 

[Pepperz]

Well, there you go, some people are just strange. Actually people swear they had or have lots of stuff untill they try to show you, then it all comes out.

Pepperz@charter.net

 

[Telecomboy]

I had a customer tell me their MOH stopped working out of the blue. When I went out on-site after dialing in to make sure it was all set-up correctly, I noticed they didn't even have a music source. Pretty hard to have moh without a source.

 

[jgideon]

There is always the possibility that someone stole it, if it was a portable cd player or an mp3 player... that has happened to me..