MOH gives dead air CS1000E

[jkaym]

We have installed a new cs1000E. I've configured a MOH port using the UTC. (not the Miran) I don't hear music on internal or external calls--this is for all phone types, IP and TDM phones The RDB has my music route, LD 21 has my music route.

If there's no Miran do I still need Music ISMs? I didn't think so. The NTP didn't seem to say so. Here's my SLT anyway...
RAN CON 4 LEFT 0 USED 4
MUS CON 0 LEFT 0 USED 0

Here's the MOH route and TN


TYPE RDB
CUST 00
ROUT 29
DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT YES
ACOD 8029
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO


DES MOH
TN 012 0 08 00 VIRTUAL
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
NMUS NO
RTMB 29 1
DATE 14 NOV 2008

What else can it be??

As usual--thanks for the help!

 

[GHTROUT]

Do you hear music when dialing 8029?


~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[jkaym]

No, dead air.

 

[GHTROUT]

I'd put a butt-sett on the MUS TN and see if you can actually hear your music then.


~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[jkaym]

Actually the on site put a toner on the music port (we don't have the actual CD player yet. We're now wondering if we have to wait for the actual music or if using the toner's a good enough test.

 

[GHTROUT]

If you do a LD 22 ISS or post your s/w release, someone will know if it is in fact ISMs

I am not sure.



~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[jkaym]

Thank you very much for the quick responses...this 1000E has been a beast. Here's my release info in case anyone can help.

VERSION 4021
RELEASE 5
ISSUE 00 W +
IDLE_SET_DISPLAY

IPMG TYPE CSP/SW MSP APP FPGA BOOT DBL1 DBL2

4 0 MGC AH17 AA07 AA05 AA13 AH09 DSP1AA10 N/A
4 1 MGC AH17 AA07 AA05 AA13 AH09 N/A DSP2AA12
8 0 MGC AH17 AA07 AA05 AA13 AH09 N/A DSP2AA12
8 1 MGC AH17 AA07 AA05 AA13 AH09 N/A DSP2AA12
12 0 MGC AH17 AA07 AA05 AA13 AH09 N/A DSP2AA12

 

[GHTROUT]

I read in the book "For CS 1000E, the default BDCT=YES in the Route Data Block cannot be changed. CS 1000E only supports broadcast trunks."

BDCT is "Broadcast"

And you have none.

I *think* that might be the answer - "need licenses"



~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[pronei]

You have no MOH licenses.

MUS CON 0 LEFT 0 USED 0

That means no music.

 

[jkaym]

Yeah, I thought it might be that but was hoping the licenses only applied to Miran music.

I wonder why I could program the MOH trunk though if there was no license? With the RAN licenses you can't program the trunk if you require the ISMs and they aren't there.

Thanks all.

 

[pronei]

Building a route doesn't cost a license, using the route does.

 

[jkaym]

Normally if there's an ISM issue I can't put in the TN. So I built the MUS route, then the Music TN (using the UTC) and it all went in via programming. But I can't get it to work--and am not sure @ this point if I should stop trouble shooting hardware and wait for ISMs. Hate to wait for something I don't need.

TYPE RDB
CUST 00
ROUT 29
DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT YES
ACOD 8029
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO


DES MOH
TN 012 0 08 00 VIRTUAL
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
NMUS NO
RTMB 29 1
DATE 14 NOV 2008

 

[pronei]

Again, no MUS CON = NO Music On Hold, you won't be able to troubleshoot hardware until you actually have the licensing to test with.