MOH Clustered

[pmcilnay]

I have a MXe-III for my trunking (PRI). A clustered environment of CX controllers for fail over, vMCD's release 7.2 are the primary hosts (8 sites). I configured Analog MOH on the MXe, but I am not getting any audio. If I stat the PLID:

Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
2 1 3 1 | 1 Port E&M Trunk |Busy |Call Proc|5 056E|Wait
----------------------------------------------------------------------------

Is this the correct procedure or do I have to use Embedded or IP music in a clustered environment? TIA!

 

[Lundah]

Make sure your COS options are set to allow MOH on all involved COS's. That includes the sets, the PRI trunks, and the IP trunks between systems.

 

[kwbMitel]

Are you testing with calls that come through the physical system?

If not, no MOH will be present

If yes, make sure Local MOH is disabled in COS

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pmcilnay]

Local MOH is set to NO in all COS's that matter. I didn't find a COS option to Allow MOH other than on transfer. I didn't reboot again, but I only changed the COS. Call made from my cell phone to customer, still no MOH. I think I'll have to go on site to verify music source, unless there is still something I'm missing...

 

[kwbMitel]

There is a system option to enable MOH
You have to define the external source E&M Trunk in the System Access Form


**********************************************
What's most important is that you realise ... There is no spoon.