Module Replacement? 2

[gregarican]

My main company site has a Legend R7 V14.2 system, with the main carrier and two expansion carriers. Today the system flaked out, in that the phone buttons were still lighting up, but no dial tone was coming to any of them. I power cycled the Legend and all is okay now.

Looking in the error logs I didn't see any errors immediately preceding the dead air. Perhaps an hour before it happened I saw an error code 0010, the "Invalid Slot Interrupt" entry. It doesn't indicate which slot failed, since the error itself means the system couldn't determine the faulty slot location. So now I'm down to checking 15 different slot locations for a bad module :-(

For a quick fix I was thinking about replacing the processor module. I know rarely do processors go bad on their own, but am willing to ante up $600-700 to try it out. If the problem still occurs I can sell the extra processor board again and look for another culprit.

Here's an eBay auction that appears to be a good deal -->

http://cgi.ebay.com/LUCENT-AVAYA-MERLIN-LEGEND-R7-PHONE-SYSTEM-W-6-MLX-

28D_W0QQitemZ110036571655QQihZ001QQcategoryZ58330QQssPageNameZWDVWQQrdZ
1QQcmdZViewItem

My real question is if I can just backup my system programming, replace the boards, and then restore the system programming to the new board. I don't see listed which version of R7 the auction board is. Does it matter? As long as it's an R7 should it swap out okay?

 

[tdaugirdas]

As long as it is an R7 - the swap out should be OK - although ideally, you would want R7, V14.2

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[gregarican]

I checked with the vendor and indeed it's R7, V14.2. So I just backup the system programming to the PCMCIA card, plug in the new processor board with this PCMCIA card inserted, then restore the system programming from an operator console, correct? Or do I have to do the backup/restore stuff from a WinSPM PC attached to the admin port? It's obviously been awhile since I've done this

 

[tdaugirdas]

As long as you have a recent backup - whether on the PC or on the PCMCIA card - it makes no difference where you restore the file from. Just before you restore it - make sure the new processor is set to the same "mode" as your current system. Remember that the default is "Key" mode. If you are operating in "Hybrid/PBX" mode - first change the mode to that - then do your back-up restore. If the new processor starts in "cold start" (C on the display)- I would do a board renumber at least twice or make it do a "frigid start" (F on the display) twice at the outset.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Mode makes no difference unless it is HARD JUMPER/SWITCH set to be KEY MODE.

IF you have a back up on a PCMCIA card, and the PROCESSOR matches the RELEASE (3, 4, 5, 6, 7 etc) it will work.

 

[2BAvoice]

I would suggest wiping the new processor with demand test before the restoral, twice,...but that's just me. Board renumbers don't always catch everything...

 

[gregarican]

Appreciate everyone's advice. At least I have some chicken bones to rub together when I go through the voodoo ritual

 

[ttech]

Is the new processor a CKE3 or CKE4, It makes a difference if you have 016MLX cards

 

[gregarican]

The new board is CKE4 as is the existing board. The Legend only has 008 MLX and 408 MLX boards in it. Good point though!

 

[merlinman]

Let us know after your swap out if this fixes the problem.

I usually DO NOT recommend Processor replacement.