Modular Messaging

[boot2sector0]

Is there a way to set up a quick connect in Modular Messaging like you can in Intuity? scenario: person A calls person B, person B would like to transfer person A straight into person C's voicemail without ringing the extension or going thru a series of additional prompts - the result would be transfering person A to the voicemail for person C and getting the person C's greeting

kind regards.

 

[ChuckRCT]

There are a few ways to do this. The one that is already built in to the MM system is:

-have person B call the hunt group number for the MM system
- if person B has a mailbox then press * then ##
- if person B does not have a mailbox then press ##

-once prompted by the MM system put in person C's mailbox and then complete the transfer

You can also create a Caller Application to do this.


Chuck
RCT Technologies

 

[boot2sector0]

thanks for the reply - I had to use # three times to make it work...but i'm good - thanks a mill

 

[Klees]

Send to cover button works well also-

 

[Klees]

correction- go to cover-

 

[phoneguy55]

you can build a caller application to do this. Just read the docs. It wasn't that hard. Or 2 use variables in vectors.

01 wait-time 0 secs hearing silence
02 collect 4 digits after announcement 1184 for A "please enter a 4 digit extension"
03 goto step 5 if digits = none
04 goto step 9 if digits = ????
05 disconnect after announcement 1183 "goodbye"
06 stop
07
08
09 announcement 1182 "thank you"
10 messaging skill 99 for extension A
11 stop

 

[phoneguy55]

you would also need this for VIV:

display variables Page 1 of 39
VARIABLES FOR VECTORS

Var Description Type Scope Length Start Assignment VAC
A collect 4, route to VM collect L 4 1