Modular Messaging Web Client Send Email

[mattfishusausa]

When I try to send a voicemail via Avaya (modular messaging) web client I get a Windows Internet Explorer error "The socket connection failed. (35019)"

Any idea's on how to resolve? Thanks

 

[KenMeans]

sounds like a blocked port. Have you checked the time on the websever and the MAS to make sure they are less than one min apart?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[mattfishusausa]

The time on MAS and the web server are identical. They synch from the same source. What ports would be blocked? MAS? MSS? Web Server?

 

[KenMeans]

It is trying to connect to the MSS so you may not have the ports right in the MSS. Are you sending using a phone or the player/recorder? Try it from the phone and see if that works first

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[mattfishusausa]

I can forward messaged from my phone. If I use the web client I get the socket error. When I set up the Message Servers what should the port be? I also get an error the the certificate could not be obtained.