Modular Messaging Undeliverable Message 1

[jeffjacobs]

We have Modular Messaging software release 5.
One of our users continues to get a message from the Postmaster mailbox. It is an undeliverable notification for an e-mail. The system converts the hexadecimal code and tries to read it to the user. Sounds awful.
Problem is the user will delete the undeliverable message from her mailbox, but it comes back a few minutes later. Some days she gets 10 such messages a day. We do not have our system connected to e-mail in any way what so ever. We have deleted the user’s mailbox, but several days later the messages will start back again. The user does not have a distribution list of any kind.
How do we stop these undeliverable message notifications from going to this user?

 

[kepetersen]

What was the resolution to this?
Was this message in the Postmaster mailbox?

 

[jeffjacobs]

Finally had to get a Avaya tech to look at it. From what they told me the undeliverable message was stuck in the spool folder on the MAS. We have 4 MAS servers in our system configuration. The Avaya tech said he had to go into the spool folder on each MAS to find the message and delete it. The spool folder is found at
C:\Program Files\Avaya Modular Messaging\VServer\Spool.

We never determined where the message came from to begin with. The Avaya tech insisted that the user created a message and sent it to an invalid e-mail address. However this user said all they do is call people and leave voicemail messages. They don’t create messages and send them from their mailbox. Not to mention, our system is not connected to e-mail in any way, and it does not give a user the option to send messages to an e-mail address.

Either way, the message is gone, and the user is happy. Isn’t that all that really matters?

 

[KenMeans]

Sometimes the on access scan of the anti virus will hose one of the messages in the spool. What are they using for anti virus ? McAfee?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)