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Modular Messaging Application Error 1796

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bseymour

Technical User
Feb 12, 2004
104
US
We are experiencing intermittent issues reported by our users. This is the error found in the application event log.

Unable to handoff call to another TUI, mailbox = xxxxx

Any insight is appreciated.

Thx.
 
That one is new to me. It sounds like someone was trying to change the TUI or COS of the mailbox while it was in use.

Can you post the error from the app log?

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
I'm not having any luck attaching or uploading the actual event but I did manage to find a PCN for MM 3.0 SP1(even though we are 3.1) that stated if the MM Connector service wasn't started that this could be one of the errors it would generate. Unfortunately I didn't drill down deep enough before rebooting both app servers since it the impact to our end users was starting to creep upwards.
 
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