I am trying to figure out step-by-step how to modify an alarm to change the info provided or to ignore completely. For example, I keet getting an alarm "Synoptics Agent x.x.x.x : Ethernet Board Power Supply Failure" I know this isn't the case as this unit is a token-ring device and I know the alert is basically junk since the device never worked properly. I just want to dump this alert from this device. Unmanaging the device didn't help. What is the best source for learning how to completely customize the alarming system to generate more useful alarms info? Finally, when I do customize alarm info am I doing it just for me or am I doing it globally for all users of this Openview platform. OV 6.2 on Solaris 2.8 AND THANKS.