Modfying number of rings for covers and voicemail 1

[cgreen]

Where can I modify the number of rings for secondary coverage, and for transfer to voicemail? I have a customer service extention which 2 people have primary coverage of, 5 other people have secondary, and then goes to voicemail. Currently it rings 3 times befor eit goes to secondary, then 4 to voicemail. Is this configurable? Where would I change this behavior?

Chris Green

 

[gregarican]

Most of this stuff is under Extensions. Try looking under Extensions-->Cover Delay-->Group. From there you can enter in the extension and the number of rings you'd like the cover delay to observe. Hope this helps steer you in the right direction!

 

[gregarican]

To clarify this, you get to these programming options using WinSPM or directly at the operator console...