Modem will not connect to the Internet

[Rockwellcrazy]

Okay, here is the problem. I purchased a Hewlitt Packard computer for my daughter. It will call out on a telephone but will not sign on to AOL.

I downloaded "Modem Docter" and it reports that the DTE is running to fast and needs to be locked.

I have been around computers and have never encountered this type problem. How do you lock the DTE????

vhudson1998@aol.com

Thank you for your help!

 

[Comtech]

Set the port speed of the com the modem is using to 57,600. Cheers,
Jim

http://members.cnx.net/reboot/

 

[Rockwellcrazy]

Well Jim....It did not work. Anymore Suggestions????

vhudson1998@aol.com

 

[Comtech]

How about reinstalling AOL from scratch?
I really don't know squat about AOL, but I do know modems, and this sounds more like a software problem.
Doesn't AOL provide (cough) tech support? Cheers,
Jim

http://members.cnx.net/reboot/

 

[Rockwellcrazy]

Jim...AOL REEKS! They are not any help at all. Does this make a difference

My modedm shows to be on port 4 but in the device manger there is only port and 2, and of course the printer port. If this is the problem..How can I change ports!!!

 

[Comtech]

If it's a winmodem, it creates it's own virtual port, so it won't show up in device mangler.
Read a few of my other posts in this forum on how to correctly install/upgrade a winmodem. Cheers,
Jim

http://members.cnx.net/reboot/