It's been ages since I've had to troubleshoot a modem, and never in XP. Is there a place in Modem Diagnostics that indicates that the phoneline is good?
The Problem:
We upgraded our pcs so all use DSL for connectivity. ONE has a modem since I need to dial-in for one service every 2 weeks.
To add to the confusion, we also upgraded our phone system (part of the DSL package). Now I'm trying to connect via a new computer/new modem over a possibly changed phoneline and not having any luck. I'm stumped as to whether it's the modem or the line. The line I'm trying this on is our fax line. It works fine for sending/receiving faxes and hooking a phone to that jack does get a dial tone.
One last thing.. our postage machine is refilled via downloading postage over a phone connection. This is not working using the fax phone jack either. The phone company says since we hear a dial tone and the faxing is working the problem is not their line. Any thoughts?
Thanks in advance
The Problem:
We upgraded our pcs so all use DSL for connectivity. ONE has a modem since I need to dial-in for one service every 2 weeks.
To add to the confusion, we also upgraded our phone system (part of the DSL package). Now I'm trying to connect via a new computer/new modem over a possibly changed phoneline and not having any luck. I'm stumped as to whether it's the modem or the line. The line I'm trying this on is our fax line. It works fine for sending/receiving faxes and hooking a phone to that jack does get a dial tone.
One last thing.. our postage machine is refilled via downloading postage over a phone connection. This is not working using the fax phone jack either. The phone company says since we hear a dial tone and the faxing is working the problem is not their line. Any thoughts?
Thanks in advance