MODEM TROUBLE

[SMMC]

I have a new usb modem USR 5633 and now I cannot connect to my option 11's with old sportster modems. Any ideas? Thanks.

 

[trvlr1]

What responses are you getting, ring no answer? or are you getting a connection but cannot get anything to come up on the screen/just gibberish?

 

[SMMC]

Connects but no activity. I have changed speeds, etc. Using Procomm and Win7 works for other locations with SEB's but can't get the Opt 11 to do anything.

 

[GHTROUT]

What if you use the INF file for a 33.6 modem, rather than the new INF for the new modem. There is an old driver package here:

http://www.usr.com/support/product-template.asp?prod=5685

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[trvlr1]

Have you got someone on site who can go to the console and check to see if the TTY is disabled?
Also, do you have an A/B switch to go between your PBX and voice mail systems? May be set for vmail. Try pressing CTRL and R key to refresh the screen.