Modem/Router

[pinkpolarizz]

Hi everyone.
Im a newbie tech support in a call center company located in Asia...

I need some tips how to effectively troubleshoot a modem/router connectivity while doing multitask. Cus sometimes i feel lost. While doing lets say a trouble ticket, logging issue then walking a customer through troubleshooting steps fixing their connectivity issues.

thanks in advance for each reply im going to receive and suggetions would be highly appreciated.

^_^

 

[burtsbees]

Uh...

That depends on the problem...tell them to try a different cable...lol

/.

tim@tim-laptop ~ $ sudo apt-get install windows
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Couldn't find package windows...Thank Goodness!