modem keeps our phone line BUSY

[jaio]

We have a rockwell/riptide combo card and for some reason it keeps our line busy even when the computer is off. We have to unplug it for our phoneline to function properly.
We have no problems connecting AOL with it. This has never occurred before. This started about a month or so.It couldn't be a corrupted driver because I uninstalled the driver and took out the card then reinstalled it and still works fine, but the card seems to have a circuit problem where we have encountered the following problems randomly: keeps the port open sometimes, keeps our line busy, incoming calls produces odd and prolonged ringtones.Is this a known problem for this modem card or is this a possible short circuit due to electrical problems? If so, what is a good replacement? what other remedies would you suggest at a reasonable price?

 

[Guest_imported]

I have a brand new emachines T1150, and it just started doing the same thing. It has a Rockwell/Conexant Softmodem. Emachines customer service was nice but didn't solve the problem. I have to unplug the phone line to get the pc to disconnect.

 

[Guest_imported]

Just found this at Modemsite.com


Modem Won't Hang Up:
• Modem could be damaged. If your phone line is taken off-hook by the modem anytime it is powered on (the PC is on if internal), it is 'beyond repair'. Symptoms would include only being able to make the call if you plug the phone cord into the modem when you're ready to dial, or your line going 'dead' as long as the modem is plugged in. This can happen after a thunderstorm, and can also occur if your modem uses a newer all-electronic switch (proving to be somewhat less reliable than old electro-mechanical relay). Seek warranty replacement if applicable. Also see: Lightning Strikes.

• How do you disconnect? Depending upon the software (especially 3rd-party), the procedure used to disconnect a call may vary. When using Microsoft Windows DUNs, an icon will appear in your System Tray (normally part of the Start Bar at the bottom right of the screen) which will give you disconnect option when clicked. (right click, left click, double-click). Check to make sure you are using the correct procedure to disconnect your call.

• Windows Task Bar - If all else fails, you can END tasks on your computer. Pressing CTRL+ALT+DEL will bring up a list of running tasks - in addition to any programs you've started, some system tasks will show as well. With Windows95/98, you want to end the RNAPP task which should cause your modem to disconnect. See this page