modem hangs for 60 secs before disconnect

[Guest_imported]

SWPstampede (visitor)
Hi,

WinXP Home version, "Generic 56K HCF Data Fax Modem" from Creative Labs

When I disconnect from my ISP I get ~60 sec delay before connection is actually terminated. Computer "freezes" while waiting for modem hangup. Modem was working just fine until a few weeks ago, don't know of anything I changed that would alter settings. Connects just fine, works fine on-line, just won't disconnect like it used to. I've pasted a portion of the modem log below, hoping someone in this forum can point me to a solution. I'm NOT a computer professional, don't understand a lot of the jargon. I've reinstalled modem driver, played with a number of settings without fixing.

06-04-2002 18:30:10.577 - Connection established at 45333bps.

06-04-2002 18:30:10.577 - Error-control on.

06-04-2002 18:30:10.577 - Data compression on.

06-04-2002 18:30:40.576 - Read: Total: 20154, Per/Sec: 668, Written: Total: 2547, Per/Sec: 81

06-04-2002 18:32:40.576 - Read: Total: 20154, Per/Sec: 0, Written: Total: 2547, Per/Sec: 0

06-04-2002 18:34:40.576 - Read: Total: 245550, Per/Sec: 1878, Written: Total: 51152, Per/Sec: 405

06-04-2002 18:36:40.576 - Read: Total: 593013, Per/Sec: 2895, Written: Total: 129237, Per/Sec: 650

06-04-2002 18:37:24.137 - Hanging up the modem.

06-04-2002 18:37:24.137 - Hardware hangup by lowering DTR.

06-04-2002 18:37:34.137 - A timeout has expired waiting to comm event to occour.

06-04-2002 18:37:34.137 - WARNING: After lowering DTR to hangup, the modem did not drop CD with in 10 seconds, Attempting software hangup.

06-04-2002 18:37:34.137 - Send: +++

06-04-2002 18:37:44.137 - A timeout has expired waiting to comm event to occour.

06-04-2002 18:37:44.137 - Recv: <cr><lf>OK<cr><lf>

06-04-2002 18:37:44.137 - Interpreted response: OK

06-04-2002 18:37:44.137 - Send: ATH<cr>

06-04-2002 18:37:49.137 - Timed out waiting for response from modem

06-04-2002 18:37:49.153 - Send: ATH<cr>

06-04-2002 18:37:54.153 - Timed out waiting for response from modem

06-04-2002 18:37:54.168 - Send: ATH<cr>

06-04-2002 18:37:59.168 - Timed out waiting for response from modem

06-04-2002 18:37:59.168 - Send: ATH<cr>

06-04-2002 18:38:04.168 - Timed out waiting for response from modem

06-04-2002 18:38:04.184 - Send: at#ud<cr>

06-04-2002 18:38:14.184 - Timed out waiting for response from modem

06-04-2002 18:38:14.184 - 115200,8,N,1, ctsfl=1, rtsctl=2

06-04-2002 18:38:14.184 - Initializing modem.

06-04-2002 18:38:14.184 - CD is high while initializing modem.

06-04-2002 18:38:14.200 - Send: AT<cr>

06-04-2002 18:38:16.200 - Timed out waiting for response from modem

06-04-2002 18:38:16.200 - The modem failed to respond to the initialization command, Retrying one more time

06-04-2002 18:38:16.200 - 115200,8,N,1, ctsfl=1, rtsctl=2

06-04-2002 18:38:16.200 - CD is high while initializing modem.

06-04-2002 18:38:16.215 - Send: AT<cr>

06-04-2002 18:38:18.215 - Timed out waiting for response from modem

06-04-2002 18:38:18.215 - The modem failed to respond to the initialization command, Retrying one more time

06-04-2002 18:38:18.215 - 115200,8,N,1, ctsfl=1, rtsctl=2

06-04-2002 18:38:18.215 - CD is high while initializing modem.

06-04-2002 18:38:18.215 - Send: AT<cr>

06-04-2002 18:38:20.215 - Timed out waiting for response from modem

06-04-2002 18:38:20.215 - Session Statistics:

06-04-2002 18:38:20.215 - Reads : 0 bytes

06-04-2002 18:38:20.215 - Writes: 9 bytes

 

[Guest_imported]

Can anyone explain why this worked?
I posted this problem at a Microsoft newsgroup for IE/OE and got a suggestion. John told me he had found a several month old posting describing an identical problem that was solved by turning off &quot;modem error correction&quot; and &quot;modem compression&quot;. So... that's what I tried. Sure enough, when I turned off both of those settings, I'm again back in business. Disconnect happens within 5 secs instead of 60.

Am I going to have other problems crop up by turning off error correction and compression? I'm planning on creating a home network with my two computers and I'd like to share my modem/internet connection. Is that going to still work?

 

[rickster1]

Hi,

I think I also saw your post on Modemhelp.net.

Are you using IE 5.5 by any chance? I ran into almost the exact same problem using the same modem after I upgraded IE to version 5.5 with 128 bit encryption.

 

[Guest_imported]

Hiya

I already posted this today but I'm going crazy reading all the forum posts and this seems that MAYBE it applies to my problem ????

WHere can I find MODEM ERROR CONNECTION and MODEM COMPRESSION in the properties of the modem ?? .. I have looked and not found anything .. Anyway this is my problem

I have installed a TRUST 56K V92 USB MODEM with the correct drivers today desperately hoping to solve my problem .. but it has remained .. I wonder if anyone is able to help me.

This problem has happened for months on and off .. first with WIN98SE then even after a full format and installation of WIN XP PRO.

I use WInfax ... but the same thing also happens with the fax programme in trust ... or an internet connection.

When I make a connection .. either sending a fax .. or connecting to the internet or if I receive a fax .. the first time it works perfectly ... and then after that any thing I try to do with the modem ... connection or in/out going faxes
I get an error window with a red bar saying that the TAPI is unaccessibile as the port is still open. (this is a translation from the italian message hope it's ok)

I have tried everything .. closing the programmes everything but the only thing i can do is re.boot ... every time
the port will NEVER close after one use .

PLEASE PLEASE does anyone have any suggestions as I can not even use this modem ...

I have also now eliminated the internal modem .. physically and its software to avoid any conflict .. but nothing changes

Hope you can help ..

Thanks in advance

Seta