Modem and network

[ataylor44]

I have a user that logs into a NT4 server and when he uses his modem to get his e-mail he get a modem error 629,but if he logs off the network everything works just fine.He is then able to retrive e-mail and surf the web with no problem.He is useing NT4 workstation.I just wonder if anyone has heard of something like this. Thanks

 

[Mubashir]

Error 629 is common and is usually the result of a mismatch in what the RAS server requires and how the Phonebook entry is configured at the client end.

The fact that user can 'surf the web' puts the modem driver and resource conflicts out of question...pointing the finger towards the PB-entry. Some unsuspecting users often fiddle with system functions and later forget about it, creating 'strange problems' for admins as a result. Atleast, I've noted this to be the main cause of many end-user problems.

Now what you can do is to create a new PB-entry. Go with defaults. If it doesn't, try lowering down the modem speed and authentication level. Disable PPP LCP extensions, hardware flow control, and compression one at a time.

Hope this helps.
Mubashir
muhammad.mubashir@sbp.org.pk

Imagination is more important than knowledge. - Newton

 

[ataylor44]

I tried lowering the modem speed,created a new PB entry and all the other things but it did not work.The strange thing is the user can log on to the workstation with a generic login but when you look in the admin tools to find that users login name there it is not in there but the user can log in to the file server with no problem and I thought it would have to be to let you log onto the server.Don't know what's going on here ,maybe a bigger problem.