Mobile Extension

[northportphoneguy]

Greetings,

Do any of you have experience with Mobile Extension? My question is in how my desktop voicemail and cell phone VM with react with each other. I want to get a handle on the timing especially with cell phones. I'm concerned that the delay that the cell phones take from "enter" to ring, will eat a lot of desk phone time and the system voicemail will answer the call.

Anyone have Mobile Extension? Problems? Work around? Your experience would be of great value, before I decide to purchase.

Thanks

 

[kwbMitel]

Depending on cell phone coverage/availability for your area the typical delay before the cell rings is about one ring cycle of the desk phone. The docs recommend that you extend the ring time of the desk set before routing to voicemail to compensate for this delay.

The feedback is mixed on the subject. Some people can't abide by any delay what-so-ever. Some people want more delay so their cells aren't ringing all the time, and some accept it for what it is, as it is.

In my mind Mobile Extension is the one truly useful application that works as advertised, works consistantly, is simple to implement and has a simple user interface.

The Mobile Client for supported phones and Officelink look very good but I've no experience with them. The supported phone list is too small for my liking especially with Blackberry not being on it.

I rate M.E. 8/10

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[paterson]

The Mitel forward to vm timers are entirely adjustable. The forward to vm timer on the cell phone would be dependent on the cell service provider.

Typically, an inbound call to an active Mobile Extension user will ring the desk phone one ring cycle while a second call to the twinned number(cell) is set up. This means that once the call is presented to the cell phone, one ring has already occurred at the desk phone. If the forward no answer timer on the desk phone is set for 16 seconds (4 ring cycles), then the cell phone will only hear 3 rings before going to the VM on the Mitel. If you extend that timer on the Mitel, you will risk the call being answered by the VM on the cell phone.

As a Mitel programmer, you cannot control the timer that is present with the cell phone provider. This is a cell phone user responsibility.

Summary: If you want missed calls to be answered by the Mitel VM, have a shorter Mitel timer. If you want missed calls to be answered by the cell phone VM, then have a longer Mitel timer.

I think that the Mobile Extension product is pretty good when used as intended. Most errors or issues are user related, especially when it comes to the cell phones. I have seen cases of the cell phone being turned off, or forwarded to another number, or the Mitel desk phone put into Do Not Disturb causing the Mobile Extension to not receive calls.

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If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[northportphoneguy]

Thank you for the response. It has reassured me. I get a little jittery when deploying a new feature for the staff.

http://www.cshl.edu

Cold Spring Harbor Laboratory

 

[kwbMitel]

Jeese Paterson, some might think we might know each other or something. Sure sing from the same hymnsheet

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Occam's Razor - All things being equal, the simplest solution is the right one.