MOBILE EXTENSION

[mrdelite29]

I'm having trouble getting mobile extension to work correctly. I've followed the COS requirements.

example
ext 7405
dsktopmon 8405
created outgoing lines
created TUI extension

Desktop Monitors
Outgoing Lines
TUI Lines
Default settings for IP sets with options 683, 684, 685 disabled
Desktop Extensions
•
Disable COS Option 240 – Line Privacy
•
Set COS Option 253 Call Forward – Don't Answer Timer value to 5 or 6 rings. The longer-than-usual timer provides the user of a twinned cell phone more time to pick up the call before it is routed to voice mail.
•
Disable COS Option 681 – Call Hold Notify Timer and set to zero. (Call hold timer settings can interfere with call hold recall to the twin device.)

Now this option is confusing me....

1.
In Form 9 – Desktop Device Assignments,
•
Program a dedicated Desktop Monitor for each twinned extension. A Desktop Monitor is a virtual extension (set type: 5220) that monitors the twinned extension for incoming calls. (A virtual or "phantom" extension is one that is programmed in the system but has no physical device associated with it. A virtual extension is programmed by leaving the MAC address field blank.) Assign the Desktop Monitor COS to each Desktop Monitor.
•
program the Desktop Monitor virtual extension with a Key System type (Keyline) line appearance of its twin extension.
•
program the Line Pref parameter to Manual.
•
In the Desktop Monitor Line Appearance subform, set DIR to In/Out and RING to Immed.

lets says 7405 is my extension and I created 8405 as the desktop monitor. Am i to create a key line appearance of 7405 on 8405?

 

[andy4uk]

I have had this problem before on both an APC and MAS server, I found that once i had rebooted them they worked straight away.

 

[paterson]

I'm having trouble getting mobile extension to work correctly. I've followed the COS requirements.

example
ext 7405
dsktopmon 8405
created outgoing lines
created TUI extension

....

lets says 7405 is my extension and I created 8405 as the desktop monitor. Am i to create a key line appearance of 7405 on 8405?

Yes, you create a line appearance of 7405 on 8405.

The first time I set up Mobile Extension, I followed the instructions in the Training guide instead of the released install guide. Can't remember what I did wrong, but is this a possibility for you?

Are you sure the programming is correct in the Blade software on the 6000MAS? You didn't mention what you did there.

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Insert Witty Signature Here.

 

[TheMitelGuy]

Is the ME Service running on the MAS (i.e. it might be installed, but is it activated/started)? Is the use that you are talking about started in the ME blade?