Mobile Call Control and opening a door phone

[rpavlinich]

I have a user that needs to open their gate phone from his twinned cell phone(he's a yard supervisor) and I know I can get system dial tone by pressing **, but the problem is that the gate phone requires ** as the code to be passed to it to open. If I dial ** ** then it basically flashes hook, then flashes again and the call is reconnected. Any ideas?

 

[SupportDude]

Create a code to send ** to the gate.

-SD-

http://www.mysupportguy.net

 

[rpavlinich]

How would I do that with the IP Office seeing the ** as a flash? I apologize if I'm missing something really simple here.

 

[amriddle01]

I imagine the code can be changed on the gatephone, pretty poor if it can't



"No problem monkey socks

 

[tlpeter]

I would also change the ** on the doorphone.
The ** is hardcoded in the software (IPO mobile twinning) so a shortcode won't work (there is actually a shortcode in he system already)


BAZINGA!

I'm not insane, my mother had me tested!

 

[Telecomboy]

I agree, most door phones can easily change the code. ** is just how they send it out.

 

[rpavlinich]

I'm stepping into someone else's installation on this one. I have no idea of the model or how to change the gate code. I was hoping there was a simple code I could create in Manager so I don't have to change their gate code that they've been using for years.

 

[rpavlinich]

Thanks for the input, I'll see what I can do with the gate code.

 

[intrigrant]

Do you know the brand of the doorphone unit? If yes then do a google search for the manual ( has almost never failed for me ) if not then the story ends here.

 

[amriddle01]

So it's like the stubborn demanding Receptionist of the doorphone world



"No problem monkey socks

 

[rpavlinich]

Its a Viking c-200B. Just got off the phone with them and they said the only way to change the code is to change one of the chips on the board itself. It will change the code from ** to 99. What a pain.

 

[amriddle01]

Just an unfortunate coincidence



"No problem monkey socks

 

[intrigrant]

If you dial ** aas a mobile user but leaving more then one second between them will not invoke the flash feature and you may be able to open the door anyway.

 

[rpavlinich]

Ok thanks guys. The ** with more than a second in between didn't flash or open the gate. Makes me wonder if DTMF is even getting from the twinned phone through to the gate controller. And I haven't mentioned it, but the controller is set up off of an analog extn port, not a CO.

 

[SupportDude]

So here's a wild idea ...
What if you transferred the call to a VMPro Node, played a WAV of the ** DTMF, and then had the node transfer the call back to the user?

-SD-

http://www.mysupportguy.net

 

[intrigrant]

Even wilder.. conference in a module playing the ** dtmf tones as a wav file

 

[SupportDude]

I like that too!

-SD-

http://www.mysupportguy.net

 

[Westi]

assuming the extension of the doorphone is 1234 create a shortcode
*662266 (or anything you like that is easier to dial)
Dial Extn
1234Y**

that will dial the doorphone and when it picks up dial ** automatically

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[intrigrant]

The problem here is : it is the PRI/BRI "listening" for DTMF, it does not know if it is a user pressing keys or a wav file played. So the idea of a wav file is nice but it will not work.
Westi's idea looks good but then you first must disconnect the doorphone, wait for it to ge free ( takes some time on many models ) and then dial the doorphone to open the door which still will not work as you ae a twinned user.
The only option is to dial a DDI number routing to the doorphone, then it is not a twinned call and you can send any digit as you want.
As a alternative you could use the internal relais contacts to open the door. You get called, diall **, get dialtone, dial the shortcode for activating relais one and dial ** again to do back to the door phone and disconnect.

 

[tlpeter]

Just change it on the doorphone.
You know how so do it
Problem solved.

BAZINGA!

I'm not insane, my mother had me tested!