MM5.1 installing MAS fails 20% through adding MAS

[ayavauser]

installing an Avaya provided MAS and the mmdct is able to complete past :

add 3rd party software -
MAPI client , Exchange Management 2007 tools ( 32-bit ) , Exchange 2007 Service SP 1 ( 32-bit )

MM software installation

network config

RAS set-up

then reports :

" Unable to set system installation state "

I was able to find a PSN 002468u with regards to the " unable to set system installation state " message.

http://support.avaya.com/css/P8/documents/100060340

but this has to do with customer supplied equipment and installing on another drive other then where the Windows is installed , typically the C: drive

which is not the case here - checked mmdct and we are checked off for exchange behind Avaya provided MAS as we should be.


looking at the mmrep.xml I see the following

Detail Value="17:19.21 2009/12/09 : [20%]: Preparing installation - Unable to set system installation state (attempt 1)" />

<Detail Value="17:19.36 2009/12/09 : [20%]: Preparing installation - Unable to set system installation state (attempt 2)" />

<Detail Value="17:19.51 2009/12/09 : [20%]: Preparing installation - Unable to set system installation state (attempt 3)" />

<Detail Value="17:20.06 2009/12/09 : [20%]: Preparing installation - Unable to set system installation state (attempt 4)" />

<Detail Value="17:20.21 2009/12/09 : [20%]: Preparing installation - Unable to set system installation state (attempt 5)

on another known good install be it MM4.0 this is the part where its " adding everyone started ".

Detail Value="10:15.40 2009/04/18 : [20%]: Adding Everyone started" />

<Detail Value="10:15.40 2009/04/18 : [20%]: AddEveryone returned (0x00000000) The operation completed successfully." />

<Detail Value="10:15.40 2009/04/18 : [20%]: Tries = 0" />

<Detail Value="10:15.40 2009/04/18 : [20%]: Adding Everyone completed" />

<Detail Value="10:15.40 2009/04/18 : [30%]: Restarting..." />

<Detail Value="10:15.40 2009/04/18 : [30%]: Start MAS service" />

<Detail Value="10:15.40 2009/04/18 : [30%]: MAS service started" />

<Detail Value="10:15.40 2009/04/18 : [30%]: SetEmailServerType started" />

group , service account & permissions are correct just wondering if anyone else has running into this when installing a MM5.1 behind Exchange 2007 ( running on window server 2008 ).

MAS is Windows Server 2003 R2 SP 2 ( 32-bit )

Peer Exchange - Windows Server 2008 SP 2( 64-bit )

Peer Directory - is Windows Server 2008 SP 2( 62-bit )

MAS reports as 9.0.424.1005 ( MM5.1 )
seeing patches for WSO ,MAS ,ADMIN in about Modular Messaging.

even tried to run the gvconfig as well and it never gets to an open to ask me about my peer directory sits at " this may take several minutes " (waited for 25 or more minutes)

for some reason I recall something about the earlier MM5.1 systems showing as MM5.0 9.0.203.0 in about Modular Messaging and you needed a upgrade MM5.1 ( MM510000.exe )before running the MISCM application as I recall when talking to Avaya a few months back on another issue.

perhaps this the reason the install is failing ?

If so then I would need to reload the MM once again and load the MM5.1 upgrade application - the system then removes the updates while running the MISCM and then loads them back once again while going through the install process ?


cheers !







ayavauser

 

[KenMeans]

This is a new one for me. I assume that this is a new install and not an upgrade or add right?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

you are correct Mr. Means - new install

ayavauser

 

[ayavauser]

go figure .....did a complete reinstall of the MM software and ran the mmdct tool once again and it was able to complete the MAS install - setup VMSC - , system is answering as it should ,loaded MM license file and the system is showing 100 mailboxes -

yet when I try to add a mailbox from the MAS it reports license quota exceeded although the licensing tab shows 100 available and 0 used - odd issue

rebooted MAS after adding license file - still not able to add a single user.

cheers !

ayavauser

 

[texeric]

avayauser I had those exact same issues as you for pretty much all of my 5.1 for exchange installations (CPE and Avaya provided servers).

For the unable to set system state I had to do the exact same thing as you did. The error was the result of not being able to run gvconfig.

The license quote exceeded issue I've only had on CPE servers where I installed the product to a drive other than C, and had to re-run the MMregistercommoncomponents.vbs (or some similar name) after the last patch was applied (because the patches defaulted some stuff) - I'm assuming you are trying to do this from the MAS. If you see in the verbose logs saying an error code that corresponds to loading of dll files or something similar then you have the exact same issue as I did.

Try doing running that script then reboot (the reboot is important), then try subscriber administration again.

http://www.theviagroup.com