MM3.0 with Exchange backend.

[omac112211]

MM3.0 with Exchange backend.

When accessing the Modular Messaging AD tab for recently created users the following message is displayed "Unable to access Modular Messaging Information - The mailbox is not yet available. If you have just created the mailbox wait for at least 5 minutes before retrying".

The users can send and receive email without any issues.

The MAS recently had a reboot (2 weeks ago)

All existing users are using voicemail without any issues.

Any ideas?

 

[KenMeans]

Where are you accessing the AD tab from ? Have you tried from the MAS? It sounds like the user login may not have perrmission to the tab.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[omac112211]

Hi Ken,

I'm logged in using the mmacct (MM Service account) onto the MAS.

 

[Irish1Pat]

You may end up having to rebuild the FEDB. A lot of admins dont wait for 10 minutes for the FEDB to sync with the backend. I have been guilty in the past of not waiting as well.
A rebuild fixed this same issue with a MAS 1.1 w/ Exch for me.

 

[KenMeans]

We have some systems that take 15 minutes to sync and only have 50 users on it.

If you need the rebuild info let me know. I think i posted it before.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[omac112211]

All,

Many thanks for your help. I carried out a FEDB rebuild which resolved the issue.

Many thanks