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MM won't initalize phone

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telcoempress

IS-IT--Management
Jun 13, 2007
64
US
Our MM is located at our Main office, I have been loading the lotus notes thick client here and everything works fine. When I load it on a PC at one of our remote locations and I try to play the vm over the phone it gives me an error that the phone can't be initalized. I got a response from Avaya about DCOM running and taking off the local firewall. Did all that and it still won't work. In the programming of the client we can't put the MAS name in because it won't recognize it. When we try to browse the name it tells us that we do not have permissions to access this server. This location is on a different subnet from the Main office. You can play the vm messages on the pc speakers just fine but it will error out when you select the telephone instead of multimedia in the client. Is this a router issue?
 
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