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MM Not Answering Intermittently

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demanding

IS-IT--Management
Jan 7, 2008
631
US
We are getting reports of MM not answering intermittently. Only get this report from one user on the same PBX and using MM also. They have timed it - the call will ring, cover and then dead air for about 40 seconds before they hang up. They never hear a greeting. They can try again and it might answer...might not. Seems to be more of the "not". We do not seem to have any issues in MM so I'm leaning to something in the PBX (CM5.2.1). Ideas?

Also - is there a way to reset just a channel in MM rather than rebooting the whole shooting match?
 
If it is just one user I wonder if that one subscriber has a blank or silent Please-Hold prompt or personal greeting?

If it is not that, is there more than one MAS? If so, do all MAS servers take calls properly? If you select a port in MM you can disable and enable it individually.

 
One user did record the please hold prompt but it did not make a difference. This is pointing more towards a PBX issue. Thanks for your suggestion!
 
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