MM greeting cut off

[rejackson]

We have a single license 8700 system running MM. There are 8300 LSPs scattered around the country. The MM for all locations is at headquarters. The beginning of the MM solicit "Mailbox number please" is getting cut off at the remote locations when they log in from a phone other than theirs. The farther out they are the more is cut off.

I am looking for a delay timer that I would thing is in the MM that would make it wait for call setup before speaking.

Thanks

 

[KenMeans]

That is the problem it is grtting the call setup before the voice path cuts thru. If you do the delay for the remote sites then the local users on the 8700 will get a big lag in VM. How are the LSP coming in? Are you using the PST for voice? If so i think there is a patch for that.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[rejackson]

Thanks Ken,

The weird part is that locally it already takes about 3-4 seconds before you hear the message. Remote sites hear it right away but with beginning cut off.

What would a PST be?

Richard

 

[KenMeans]

I meant to say pstn or telco line

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[rejackson]

They dial into their local office 8300 through a PRI. They hit a vector with an option for logging into voice mail to check messages. That option uses a caller application to go straight to voice mail. It goes over a voip link to the main site in Dallas where the voice mail system is. The voice mail system connects to the 8700 in Dallas with a QSIG trunk. If I do it dialing into Dallas I hear "mailbox number please". In Houston and at similar distances your hear "box number please". In New York its "number please".

 

[KenMeans]

If you make a sta to sta call does the person hear the lag when the user answers the call?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

what are you using to the MM T-1 or H.323 IP?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)