MM 3 with 8720 CM 3, language system prompts

[bluerigsby]

Hi,

I've just had MM 3 installed in an externally supported environment. So I do not have access to the server myself to check things.
We installed mailboxes with only english speaking system prompts for all users, however there are a few TEAM mailboxes set up that receive calls from external vendors. Each mailbox is dedicated to a language, our recorded greeting is in the appropriate language, but the system prompts are in English. My support company are very slow in responding to my question which is :
1. Can we activate appropriate language prompting per mailbox, without this being a licence issue
2. If one above is an issue, can we stop prompting on individual mailboxes so the caller only hears our greeting followed by a Beep. (where caller records a message)

 

[KenMeans]

1. yes there is not a licence for the language. All of them should have been loaded on install. Have you looked at the subscriber options? It lets you change the language for each mailbox.

What backend are you using MSS or Exchange?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[bluerigsby]

Hi,

Thanks very much for that. We are using MSS

 

[bluerigsby]

Hi Ken Means

I have had the team mailboxes set up for specific language prompting and when a subscriber calls a mailbox thy hear the prompting in their own language.
However if i call into a mailbox an an external caller , then har the greeting , after the greeting I hear English prompts still. Any ideas why this treatment is still in English ?

 

[KenMeans]

The telephone answering must be setup in the subscriber options of what the caller will hear for that mailbox.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

Is it working now?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)