MM 3.1 Call Me not working 2

[wil19148]

We have MM 3.1, service pack 2, with MAS.
Call Me is enabled and was working fine until last week. Suddenly Call Me is no longer working - we have not made any changes to the rules, schedules, or subscribers. I have double-checked and call me is still enabled on the subscriber and is also still enabled in our voice mail configuration on the MAS.

I don't know how to troubleshoot or resolve - any feedback is welcome.

Thanks in advance.

 

[KenMeans]

Stop and start the mailbox monitor service on the MAS it is running on. You will need to also start the MWI and the callme service as it will stop them as well. Do you not have a business partner that works on your system?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[wil19148]

Thanks Ken - I Stopped and restarted the services - still no luck.

I have not called our BP or Avaya yet -hoping to resolve on my own as a learning experience.

Any other ideas?

 

[KenMeans]

What messages are you getting in the app log? It must be putting something in it about call me users. Are you getting any errors in the App log?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[seezer]

Consider applying service pack 4. Taken from the SP4 release notes:

Summary of MAS issues fixed in this service pack
wi00016319 At times, Call Me and Notify Me stop working.

http://support.avaya.com/elmodocs2/mm_r3_1/MM310400_Release_Notes.html

Regards,

Seezer

 

[wil19148]

We ended up finding Error 105 in the application log which is fixed by Service Pack 4. We're looking into getting the SP installed.

As a workaround we are using EC500 instead of Call Me.