MM 3.1 and Holidays 1

[atchuvely101]

Hi

I have tried to make the holidays work via caller application with no luck. I have tried it with 2 different systems both running 3.1. I put the holiday dates in the MAS Auto attendant. Built caller app and ticked the "observe system holiday as after hours" but it keeps going to the day treatment. I made sure the night treatment works by changing business hours in the schedule so that is not the problem. I verified date on the MAS server and the holiday date were the same.

Has anyone successfully used holiday via caller applicaiton?

 

[ChuckRCT]

It works for me. If the Holiday Prompt is set to 0 it won't work so make sure you change it to something besides the default of 0.


Chuck

RCT Technologies

 

[atchuvely101]

just to clarify... does it work with Caller Applications or just Auto Attendant. I don't have Auto Att activated. All calls come through Caller Applications.

Thanks
M

 

[ChuckRCT]

I tested it out with a Caller App. Action type was Conditional Goto. It worked as expected. Also as a side note, if I kept the prompt in the Holiday table at 0 (which is what the default is) it would go to the "During hours node" on that programmed holiday date. I had to change the prompt to something other than 0 in order for the Caller App to go to the "After Hours node" on the holiday date.

My system also has the current MM patches as well.

Chuck

RCT Technologies