MLS Issue

[GSmitherman]

The extensions I have connected to a Partner 18D set are able to pick up a ringing line without selecting the line appearance. The extensions connected to MLS sets are not able and I have to press the line appearance to answer the call. Are MLS sets not able to work like the 18D sets? Thanks.

 

[Dexman]

Check how the line selection is configured on the MLS extensions. You may find it is different than the extensions that have 18Ds.

Also, if lines are set to no ring at a particular extension, you would need to manually select the lines to answer incoming calls.