MLM007 Selector Code Question

[phonesaz]

I am using a 3-digit extension of 822 (which matches the last 3 digits of a DID number) as an operator for a busy company. If you call either their main number or another one that ends in 0356, they want both selector codes 1 and 2 to point to extension 822, and selector code 3 go to to the general mailbox for auto attendant 1 (ext 356.) The selector code 3 works correctly, pointing to mailbox 9991, but 1 or 2 won't go to 822.

I think it is because I have it as an automated attendant (number 2.) The reason I made it an auto attendant mailbox was so it's greeting could use selector codes as well.

S0..I guess what I am trying to say is that I am trying to take 2 numbers - 930-8822 and 930-0345 and give both of them selector codes that point anyone who is trying to change an appointment to extension 822, since it is the dispatch person. Is this possible, or will I have to make the extension a different class of service? And if I do that, will that extension (822) be able to use a greeting that has selector codes?

 

[tdaugirdas]

Instead of routing the DID's to 822 - I would create a new group (let's say 791) with no members and route the DID's to that group. Set that Group to overflow to the voicemail calling group (usually 770) with number-based set at 99, and time-based set at 1 second. In voicemail admin - create an autoattendant 2-type ext for 791 (Type 16). So now calls to the two DID numbers will go to AA2 automatically. Then change ext 822 to a regular mailbox - instead of an autoattendant.

The only reason to have the DID's routed directly to 822 - would be if you wanted a "live" person to answer calls before they went to AA2 on the 4th ring.

Tom Daugirdas,
President
STCG, Inc.
stcg.com