MLM007, clicking on transfer, then Disconnect.

[telecomtekperson]

I have a Legend R7 with an MLM007. Calls are directed to the AA immediately.
System is in Key mode, Operator is 10. 3 mailboxes, 10, 11, 12 and 18.

Call comes in(pots lines), and is answered by AA, press any extension number, and you hear the recording "your call is being transferred", then 3 sets of double clicks, which sound like the Voicemail trying to transfer, and then you are disconnected. The destination is never ringing at any point.

I have tried to rotary enable the VM ports, as well as not to, same thing. It doesnt matter if I set up selector codes or direct extension transfer, same result. I have verified that the ports are all set for Auto Attendant.

Is this thing bunk? It is for a homeless shelter donated by one of our customers who got a new hosted system, would hate to have to tell them it was working when removed from the previopus owner, now needs fixin....

http://www.telemanuals.com

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[Telecomboy]

First off, don't rotary enable, that's for merlin messaging only. Usually a "your call is being transfered" pickup is indicative of having the voicemail ports assigned incorrectly. I would start there. Try calling each extension you believe is a voicemail port and it should pickup right away.

 

[telecomtekperson]

Voice-mail, and the AA pick up fine, its only when transferred suing direct extension transfer that the transfer doesn't go through.

http://www.telemanuals.com

http://www.telemanuals.com/forum

 

[TouchToneTommy]

You call is being transferred, coming AFTER the AA answers and you input an extension number is correct. If it comes on the initial ring the calling group is not set as Integrated VMI

What is the maximum extension length.

Clarify "the ports are all set for Auto Attendant.

 

[telecomtekperson]

Port allocation is set to all ports for AA.
Maximum extension length is 2 digits

http://www.telemanuals.com

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